FAQs

Where do you ship?

Basi Baby currently ships within Canada and the USA. Canadian orders ship with Canada Post and US orders ship with USPS. All orders are shipped with tracking. We are not responsible for any duties and taxes that may apply when your order ships outside of Canada.

Where do you ship from?

All orders are shipped from Toronto, ON, Canada.

How long does it take to ship?

All orders ship within 1-3 business days unless otherwise noted. Once shipped transit times vary on the carrier and delays should be expected due to Covid-19.

Do you accept returns?

We are happy to provide a refund on any item that is unused and it its original condition. Please contact us within 14 days of receiving your order to initiate a return. The purchaser is responsible for paying the return shipping and orders will be refunded once the item has been received and its condition is verified.

How much does shipping cost?

We offer free standard shipping within Canada and the United States.

Where are your playmats made?

Basi Baby linen playmats are made from start to finish in Europe. The flax is grown and then spun, dyed and woven in eastern Europe. The mats are then quilted and sewn in Lithuania.

What is Oeko-Tex Certification?

Oeko-Tex is a certification that tests textiles for harmful substances. Our fabrics are Oeko-Tex certified and therefore free from hazardous chemicals and substances.

Why Linen?

Linen is our textile of choice due to it being 30% stronger than cotton, which makes for a longer lasting, more durable playmat. Linen also has hypoallergenic and antibacterial properties. In addition it can also hold 20% of its weight in water before feeling wet making it very absorbent.